Refund policy

Due to the personalized nature of our products, returns are generally not accepted. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

For questions or concerns regarding your order, please reach out to lbpersonalizeddesign@gmail.com.